Mobile App Privacy
The spinhoki mobile app uses the same encryption and data practices as our web platform. Your account is synced securely across all devices.
LEGAL REFERENCE
Your Privacy Comes First
We built spinhoki around your trust. This privacy policy shows exactly how we handle your account details, payment information and gameplay data. Everything you share with us is...
Data ProtectionEncrypted PaymentsAccount SecurityTransparent PracticesIndonesia-Compliant
What We Collect and Why
When you open your spinhoki account, we collect your name, email, phone number and identity details to verify your age and location. We also track your gameplay activity, deposit and withdrawal history, and device information to prevent fraud and improve your experience. Your payment data — whether you use DANA, OVO, GoPay or QRIS — is encrypted and never stored on our
servers after each transaction completes. We use this information only to run your account, process payouts and comply with Indonesian regulations in supported regions.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About Your Data
Privacy Team
Email our privacy team at [email protected] with any concerns about how we handle your personal information or payment details.
Account Settings
Log into your spinhoki account to review, update or delete your personal data. Changes take effect immediately across all your devices.
Live Chat Support
Our support team is available 24/7 to answer privacy questions and help you understand your data rights within spinhoki.
EDITORIAL CLARITY
How We Protect Your Trust
SSL Encryption
Every transaction and login uses 256-bit SSL encryption. Your payment details and account credentials are never visible to third parties or stored unencrypted.
Fraud Detection
We monitor your account for unusual activity in real time. If we spot suspicious login attempts or transactions, we alert you immediately and freeze your account until you verify.
Payment Partner Vetting
DANA, OVO, GoPay and QRIS are integrated directly with their official APIs. We never store your wallet credentials or PIN on our servers.
Regular Security Audits
We conduct quarterly penetration tests and security reviews to identify and patch vulnerabilities before they affect your account.
Data Retention Limits
We keep your personal data only as long as needed to run your account and comply with Indonesian law. Deleted accounts are purged within 90 days.
No Third-Party Sales
We never sell your personal information to advertisers, data brokers or marketing firms. Your data stays within spinhoki unless you explicitly consent.
BENCHMARKED
Consistency Across Our Platform
Live Casino Tables
When you join a live dealer table, your chat messages and gameplay are logged for dispute resolution but never shared with other players or external parties.
Sportsbook Bets
Your betting history and odds selections are stored privately. We don't share your wager data with sports leagues, bookmakers or analytics firms.
Slot Lobby Access
Your slot play history helps us recommend games you might enjoy, but this data never leaves spinhoki or is used for external marketing.
Account Verification
We verify your identity once during signup using your phone number and email. We don't re-verify on every login unless you change your password or location.
Withdrawal Requests
When you request a payout to DANA, OVO, GoPay or QRIS, we confirm your identity and check for fraud signals. The process takes 1–5 minutes in supported regions.
Cookie & Tracking
We use cookies to remember your login and language preference. We don't use third-party tracking pixels or retargeting ads on external websites.
AT A GLANCE
What Defines Our Privacy Approach
Indonesia-First Design
spinhoki was built for Indonesian players from day one. Our...
Instant Account Verification
We verify your identity in seconds using your phone number...
One-Tap Payment Security
DANA, OVO, GoPay and QRIS are linked directly to your...
Transparent Data Use
We show you exactly what data we collect and why...
Account Deletion on Request
You can request full account deletion anytime. We remove your...
24/7 Privacy Support
Our support team answers privacy questions around the clock. Email...
Privacy Questions Answered
No. We never sell your name, email, phone number or gameplay history to advertisers, data brokers or external companies. Your data stays within spinhoki unless you explicitly consent to sharing.
Your wallet credentials are never stored on our servers. When you link DANA, OVO, GoPay or QRIS to spinhoki, we receive only a secure token. Each transaction is confirmed through your payment app's PIN.
Yes. Log into your account settings and select 'My Data' to download a full report of your personal information, gameplay history and payment records. You can also email [email protected] to request this.
We remove your personal information, account history and payment records within 90 days of deletion. Some data may be retained for fraud prevention or legal compliance in supported regions.
We use cookies to remember your login and language preference. We don't use third-party tracking pixels, retargeting ads or external analytics that follow you across the web.
We review our privacy policy quarterly and update it when regulations change or we introduce new features. We'll email you if material changes affect how we handle your data.
Change your password immediately and email [email protected] with details. We'll review your account for unauthorized access and help you secure it within one hour.