Account Terms
Same account rules apply whether you're playing live baccarat, spinning slots or placing sportsbook bets. One login, one wallet, one set of protections.
LEGAL REFERENCE
Our Terms Shape How You Play
These terms govern your account, deposits, withdrawals and gameplay across spinhoki. We've built them around Indonesia's payment landscape — QRIS, DANA, OVO and GoPay — so you know...
Account SecurityPayment ClarityFair PlayYour RightsSupport Always
Policy Foundation & Jurisdiction
spinhoki operates under the terms outlined here, applicable to accounts opened in supported Indonesian regions where local law permits. Your account creation confirms you've read and accepted these terms. We maintain compliance with payment partners including QRIS, DANA, OVO and GoPay, and reserve the right to update terms with notice. Disputes are handled through our support team first; escalation follows applicable regional
frameworks. All gameplay is governed by the rules of each game provider and our house policies.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
How to Reach Us
Live Chat
Open the chat widget in the bottom-right corner of your account dashboard. Our team responds within minutes during operating hours to answer questions about your account, deposits or gameplay.
Email Support
Send detailed questions to [email protected]. Include your account email and a clear description of your issue. We aim to reply within 24 hours on business days.
Account Help Center
Log into your account and visit the Help section for instant answers about deposits, withdrawals, game rules and account settings. Most common questions are answered there.
EDITORIAL CLARITY
Why These Terms Matter
Payment Security
Your QRIS, DANA, OVO and GoPay transactions are encrypted end-to-end. We never store full payment details on our servers; all processing flows through certified payment gateways.
Account Protection
Two-factor authentication, IP monitoring and fraud detection run continuously. If unusual activity is detected, we lock your account and contact you immediately to verify.
Game Fairness
Every game on spinhoki uses certified random-number generators audited by independent third parties. Results are never manipulated; odds are published in each game's rules.
Withdrawal Guarantee
Winnings are yours to withdraw. We process withdrawal requests within 24 hours to your original payment method — QRIS, DANA, OVO or GoPay — with no hidden fees.
Data Privacy
Your personal information is encrypted, never sold and only used to operate your account and comply with local regulations. You can request a data export anytime.
Dispute Resolution
If you believe a transaction or game outcome is incorrect, contact support with details. We investigate within 48 hours and resolve disputes transparently with evidence.
BENCHMARKED
Consistency Across Our Policies
Deposit Rules
Minimum and maximum deposit amounts are identical across QRIS, DANA, OVO and GoPay. No payment method gets preferential limits or hidden minimums.
Withdrawal Policy
All withdrawal requests follow the same 24-hour processing window regardless of game type or payment method. Speed and transparency are consistent.
Bonus Terms
Promotions running this week apply equally to new and returning accounts. Wagering requirements and game eligibility are published before you claim anything.
Responsible Play
Account limits, session reminders and self-service tools are available to every player. We don't hide these features behind menus or require support contact.
Support Access
Live chat, email and help center are open to all account holders. Response times and resolution quality don't vary based on account age or deposit history.
Game Rules
House rules, payout percentages and game mechanics are identical for all players. No account gets special odds or hidden advantages in any game.
AT A GLANCE
What Defines Our Brand
Indonesia-First Design
Every feature — from payment options to support hours —...
Instant Account Setup
Open your account in under two minutes with just an...
One Wallet, All Games
Switch between live tables, slots and sportsbook without moving money...
Transparent Payouts
Winnings are calculated instantly and visible on your account. No...
Mobile-First Lobby
Play on your phone exactly as you would on desktop...
Real-Time Support
Chat with our team while you play. Questions about game...
Questions About Our Terms
Click 'Forgot Password' on the login page and we'll send a reset link to your email. Follow the link, create a new password and log back in. If you don't receive the email, check your spam folder or contact support.
Yes. Winnings are yours to withdraw immediately after gameplay. We process withdrawal requests within 24 hours to your original payment method — QRIS, DANA, OVO or GoPay — with no waiting period or hidden fees.
Minimum deposit is Rp 50,000 across all payment methods: QRIS, DANA, OVO and GoPay. Maximum deposit is Rp 50,000,000 per transaction. Limits reset daily so you can deposit multiple times.
No. We never store your full payment details. All transactions are processed through certified payment gateways with end-to-end encryption. Your payment information stays between you and your payment provider.
Contact support immediately with your game ID and account email. We investigate within 48 hours using certified game logs and respond with full details. If an error is found, we credit your account instantly.
Yes. Log into your account, go to Settings and select 'Close Account'. We'll process your request within 24 hours. Any remaining balance is withdrawn to your original payment method.
We update terms when needed to reflect new payment methods, game additions or regulatory changes. You'll receive email notice 30 days before changes take effect. Continued account use means you accept the updated terms.